Warranty Policy

RICHEERA – ONE-MONTH WARRANTY POLICY

RICHEERA offers a one-month limited warranty on eligible products purchased through www.richeera.com. This warranty covers manufacturing defects in materials or workmanship for one month from the date of purchase, subject to the terms and conditions below.

After the warranty period expires, repair services may still be available at an additional cost, subject to inspection, availability of parts and service feasibility.

1. WARRANTY REGISTRATION

To register for the e-warranty, customers must submit the required details through the Warranty link on our website, including their name, phone number, PIN code, purchase invoice and the product barcode number or a clear photograph of the barcode.

Customers may be asked to provide additional information or photographs to help verify the purchase and assess the reported defect.

Warranty claims are subject to verification of the purchase and the reported defect. Registration does not extend the warranty period or exclude any rights available under applicable law.

2. WHAT IS COVERED?

This warranty covers manufacturing defects in materials or workmanship that arise during normal and intended use of an eligible product within the warranty period.

3. WHAT IS NOT COVERED?

To the extent permitted by applicable law, this limited warranty does not cover:

  1. Damage caused by accidents, misuse, mishandling, negligence, unauthorized repairs, tampering or improper storage.
  2. Normal wear and tear, scratches, accidental breakage, or loss of product components and accessories.
  3. Damage caused by exposure to excessive heat, extreme temperatures, solvents, acids, rain, water or other unsuitable environmental conditions.
  4. Normal deterioration, fading or wear of powder coating, gold plating or other surface finishes.
  5. Damage to decorative trimmings, peeling or surface finishes resulting from normal use, wear or external causes, where not attributable to a manufacturing defect.
  6. Damage occurring during transit arranged independently by the customer. Customers should report damage occurring during delivery arranged by RICHEERA to our customer support team promptly.

Nothing in these exclusions limits any consumer rights that cannot legally be excluded under applicable law.

4. HOW TO MAKE A WARRANTY CLAIM

To initiate a claim, contact RICHEERA customer support by email or phone using the contact details provided on our website.

  1. Submit the warranty registration or claim form through the Warranty link on our website.
  2. Provide your purchase invoice, product barcode and clear photographs of the product and the reported defect.
  3. Our team may request additional details and will review whether the reported issue is covered by this warranty.
  4. If the product needs to be inspected or returned, our team will share the applicable return instructions and the relevant service or shipping address.
  5. Unless otherwise confirmed by our team or required by law, customers are responsible for shipping costs for warranty claims. Any applicable shipping arrangements and charges will be communicated before the product is sent.

Please do not send products to an address before receiving instructions from our customer support team.

5. REPAIR OR REPLACEMENT

If a manufacturing defect covered by this warranty is verified, RICHEERA may arrange a repair or replacement, as appropriate and subject to product and parts availability and applicable law.

Where a replacement is appropriate, we will make reasonable efforts to provide the same model. If the same model is unavailable, an alternative resolution will be discussed with the customer in accordance with applicable law.

We aim to complete approved warranty claims within a reasonable period, depending on the nature of the defect, inspection requirements and availability of parts.

6. INTERNATIONAL WARRANTY CLAIMS

Warranty claims from customers outside India are subject to product eligibility, verification and the availability of service arrangements in the relevant country.

Customers must contact our support team before sending a product for international warranty service. Any shipping, customs or other applicable charges and the available repair or replacement arrangements will be communicated before the claim proceeds, subject to applicable law.

7. PRODUCT SPECIFICATIONS AND AVAILABILITY

Product specifications, designs and availability may change over time. Such changes do not affect rights relating to purchases already made or any applicable warranty obligations.

If parts or the original model are unavailable, RICHEERA will communicate the available options and any applicable remedy to the customer in accordance with applicable law.

8. LIMITATION OF WARRANTY

This is a limited warranty for eligible manufacturing defects during the stated warranty period. Any limitation of liability under this policy applies only to the extent permitted by applicable law and does not exclude statutory consumer rights or remedies.

9. GOVERNING LAW

This warranty policy is governed by the applicable laws of India. Any dispute will be handled by the competent courts or authorities in accordance with applicable law.

10. CONTACT US

For warranty registration, claim assistance or service enquiries, please contact RICHEERA through the Contact Us page on www.richeera.com.