Return, Exchange, Refund & Cancellation Policy | Richeera

RICHEERA – RETURN, EXCHANGE, REFUND & CANCELLATION POLICY

At RICHEERA, we want you to have a satisfactory shopping experience. Please read our Return, Exchange, Refund and Cancellation Policy carefully before placing an order on www.richeera.com.

CONTACT US

For return, exchange, refund or cancellation requests, please contact our customer support team:

Email: info@richeera.com

Additional Support Email: rudraveera2020@gmail.com

WhatsApp: +91 9354574845

1. RETURN ELIGIBILITY

Eligible products purchased directly from www.richeera.com at regular prices may be requested for return within 7 days of delivery, subject to the conditions stated in this policy.

Products purchased through third-party marketplaces, including Amazon, Myntra or other sales channels, are governed by the applicable return and refund policies of the respective platforms.

2. SALE AND DISCOUNTED PRODUCTS

Products purchased during a sale, promotional offer or at a discounted price are not eligible for return or exchange due to a change of mind, personal preference, size or other reasons unrelated to a product defect.

If a sale or discounted product is received defective, damaged, incorrect or materially different from its description, customers should contact our customer support team with their order number and relevant photographs, where available. We will review the issue and provide an appropriate remedy in accordance with applicable law.

Nothing in this policy excludes or limits any consumer rights or remedies that cannot legally be excluded.

3. EXCHANGE POLICY

Eligible products purchased at regular prices may be exchanged once for a different size of the same article, subject to product availability and approval under this policy.

Sale and discounted products are not eligible for exchange due to a change of mind, size preference or other personal reasons. This restriction does not exclude remedies required under applicable law for defective, damaged, incorrect or materially misdescribed products.

If RICHEERA delivers an incorrect product, please contact our customer support team promptly. We will review the issue and arrange an appropriate resolution.

Once an exchange has been completed, another exchange or a return for a change of mind will ordinarily not be accepted, subject to applicable law.

4. RETURN AND EXCHANGE SHIPPING

For eligible return and exchange requests approved under this policy, reverse pickup is provided free of charge to the customer, subject to courier availability at the pickup location.

If reverse pickup is unavailable, our customer support team will provide instructions for returning the product.

5. RETURN AND EXCHANGE CONDITIONS

For change-of-mind returns and size exchanges, products must be unused and in their original condition, with all original tags, packaging, accessories and accompanying items intact.

Returned products may be inspected after receipt to verify their condition and eligibility.

Products showing signs of use, unauthorised tampering, missing components or customer-caused damage may not qualify for a change-of-mind return or exchange.

These conditions do not prevent customers from seeking an appropriate remedy for defective, damaged, incorrect or misdescribed products under applicable law.

6. EXCHANGE PROCESS

Contact our customer support team or submit an exchange request through the applicable return facility on our website.
Our team may contact you for additional information and to verify your order details and eligibility.
Once the request is approved, reverse pickup will generally be arranged within 2–3 days, subject to courier availability. A maximum of two pickup attempts may be made.
Please ensure that someone is available at the pickup address to hand over the product.
Once the returned product reaches our facility, it will be inspected to verify compliance with the applicable exchange conditions.
Following successful inspection, the replacement product will generally be dispatched within 2–3 business days, subject to availability.

Exchange is limited to one size exchange of the same article for eligible regular-price products. Any applicable price difference will be communicated before the exchange is confirmed.

Once an exchange request has been processed, it cannot ordinarily be converted into a return or refund request, except where required by applicable law.

7. RETURN AND REFUND PROCESS

Eligible regular-price products may be requested for return within 7 days of delivery, subject to the conditions in this policy. Sale and discounted products are not eligible for change-of-mind returns.

Contact our customer support team or submit a return request through the applicable return facility on our website.
Our team may contact you for additional information and to confirm eligibility.
Once the return is approved, reverse pickup will generally be arranged within 2–3 days, subject to courier availability. A maximum of two pickup attempts may be made.
After pickup, delivery of the returned product to our facility may take approximately 4–7 business days, depending on the courier and delivery location.
Once the product is received and inspected, an eligible refund will generally be initiated within 7 business days after successful verification, subject to applicable law.
The time taken for the refund to appear in your account may vary depending on the bank or payment provider.

The timelines mentioned above are estimates and may vary due to courier delays, holidays or other operational circumstances.

8. REFUND METHOD

For prepaid orders, approved refunds will ordinarily be processed to the original payment method, subject to the payment provider's procedures.

For Cash on Delivery (COD) orders, approved refunds may be processed through bank transfer. Customers may be required to provide accurate bank account details to facilitate the refund.

Refunds for defective, damaged, incorrect or materially misdescribed products will be handled in accordance with applicable law and the circumstances of the case.

9. ORDER CANCELLATION POLICY

9.1 Cancellation Before Dispatch

Customers who wish to cancel an order should contact RICHEERA customer support as soon as possible, providing their order number and registered contact details.

Cancellation requests received before dispatch may be accepted, subject to the order's processing status and confirmation of cancellation.

9.2 Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible. Customers may contact our customer support team for assistance with the available options under this policy and applicable law.

9.3 Cancellation of Prepaid Orders

If a cancellation is accepted for a prepaid order, any applicable refund will ordinarily be processed to the original payment method. The time taken for the amount to be credited may depend on the payment provider or bank.

9.4 Cancellation of Cash on Delivery Orders

If a COD order is cancelled and the cancellation is accepted before dispatch, no payment refund is required because no payment has been collected. For orders already dispatched, customers should contact our customer support team for assistance.

9.5 Cancellation by RICHEERA

RICHEERA reserves the right to review and, to the extent permitted by applicable law, cancel an order affected by a genuine pricing error, incorrect discount, unintended combination of multiple discounts, promotional offer error, technical glitch, inventory discrepancy or other genuine operational issue.

Such errors may include instances where multiple discounts are applied unintentionally due to a technical issue or where a product is displayed at an incorrect price.

Where an order is cancelled, any applicable refund for payment already received will be processed in accordance with applicable law and this policy.

Nothing in this clause excludes or limits any consumer rights or remedies available under applicable law.

10. DEFECTIVE, DAMAGED, INCORRECT OR MISDESCRIBED PRODUCTS

If you receive a defective, damaged, incorrect or materially misdescribed product, please contact our customer support team as soon as possible with your order number, photographs where available and a description of the issue.

Our team will review the request and may ask for additional information or inspection of the product. Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, exchange or refund.

These requests are handled separately from ordinary change-of-mind returns and are not automatically excluded because the product was purchased on sale or at a discount.

11. GENERAL CONDITIONS

All return, exchange, refund and cancellation requests are subject to verification of the order and the applicable conditions described in this policy.

Customers should retain their order confirmation, invoice and relevant product packaging until their request has been resolved.

Nothing in this policy is intended to exclude, restrict or override any consumer rights or remedies available under applicable law.

12. POLICY UPDATES

RICHEERA may update this policy from time to time to reflect changes in our business operations or applicable legal requirements. The latest version will be published on this page.

13. CONTACT INFORMATION

For assistance with returns, exchanges, refunds or cancellations, please contact us using the details below:

Website: www.richeera.com